Store Information


・KAWAGOE

 

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MARUHIRO DEPARTMENT STORE KAWAGOE


TAX FREE


Tax exemption for foreign visitors and Japanese citizens who live overseas

Maruhiro Department Store Kawagoe offers consumption tax exemption on eligible items.
An administrative handling fee will be charged (1.1% of purchase price).

Eligible Items

General items: shoes, bags, jewelry, watches, clothing, home furnishings, etc.
* Total of purchases made in one day at our store must be at least JPY 10,001 (before tax).
* Items must be taken out of Japan within six months of the purchaser's entrance to Japan
Consumables: foods, drinks, cosmetics, incense, tobaccos, etc.
* Total of purchases made in one day at our store must be at least JPY 5,001 and not more than JPY 500,000 (before tax).
* Items must be taken out of Japan within 30 days of purchase.
* Items must stay sealed in package until taken out of Japan.
NOTE: General items and consumables will be considered and calculated separately.

WHERE: Tax Free Counter, 4th floor of Southwest Wing

WHO: Non-residents (Foreign visitors who have been in Japan for less than six months)
Japanese citizens who live overseas
WHEN: Tax exemption procedure must be completed on the day of purchase (10:00-18:30).
WHAT: Please bring the item(s) purchased, receipt(s) of purchase, purchaser's passport, and credit card used (if purchased by card).
The purchaser him/herself must complete the procedure personally.
If the names on the passport, receipt, and credit card differ, we cannot complete the transaction.
Tax exemption procedure cannot be completed by proxy.

Items not eligible:

processing fees (excluding labor fees at time of purchase), consumed food and drink, shipping fees, gift catalogues, and commercial goods
* Some tenants' items are not eligible for tax exemption.

ACCESS GUIDE


FLOOR GUIDE


Convenient Facilities and Services

For your convenience

In-store announcements Please notify the nearest store staff.
Lost and found Service Center on 1st floor
Baggage check Service Center on 1st floor
Lockers
(free, 40 refrigerated lockers)
Basement floor, North stairs landing between 1st floor and basement
Accessing lockers will require coins, which will be returned when the items are retrieved. For single day use only.
Women's powder room

Central stairs landing between 2nd and 3rd floors,and 3rd and 4th floors

Entrance of central stairs restroom on each floor

For customers with children

Free stroller rental

Service Center on 1st floor

North stairs on 1st floor (behind bags section)

North stairs on 6th floor (behind children's apparel section)

Restrooms with baby holders and baby beds

Central stairs restrooms on 1st–6th floors

Baby rest areas

Back of educational toys section on 6th floor

For disabled and elderly customers

Free wheelchair rentals

East, west and south entrances on 1st floor

Wheelchair-accessible shopping carts and checkout counters

Beside east escalators on basement floor

Wheelchair-accessible public phone

East gate plaza on 1st floor

Wheelchair-accessible restrooms

North stairs on 1st floor, 1st floor of Southwest Wing

Multifunctional restrooms

Back of Sanrio shop on 6th floor

Shopping with service dogs All assistance dogs (guide dogs, hearing dogs and service dogs) are welcome on all floors.
To customers with pets: Please do not bring your pet except to the pet corner on the 7th floor. Until you reach the pet corner, keep your pet in a pet carrier, which covers your pet's entire head, and keep the carrier flap/door closed.
* All guide dogs, hearing dogs and service dogs are welcome on all floors.

The department store is equipped with AEDs.
Please notify the nearest store staff in case of an emergency.

TOURIST


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