Store Information


・KAWAGOE

 

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MARUHIRO DEPARTMENT STORE KAWAGOE


TAX FREE


致希望办理消费税免税的外国游客及短暂回国的日本顾客

丸广川越店为您提供免税对象商品的免税手续办理服务。
办理时将收取商品售价的1.1%作为业务手续费,敬请谅解。.

免税对象商品

一般商品: 鞋·包、珠宝首饰·手表、服装、家居用品等
※当日于本店购物金额共计超过10,001日元(不含税)
※须在入境后6个月以内携带出境
消耗品: 食品类、饮料类、化妆品类、线香、烟等
※当日于本店购物金额共计5,001日元以上500,000日元以下(不含税)
※须在购入后30日内携带出境
※出境前请勿打开指定包装
<注意>一般商品与消耗品金额不得累计。

受理场所:别馆4层 免税柜台

对象人员: 非居住者(入境后不到6个月的外国人)
居住在海外的日本人
受理时间: 请于购物当日(10:00~18:30)办理免税手续。
办理需提供: 所购商品、本人护照、购物小票、结账用信用卡(如您刷卡消费)
请本人亲自办理所购商品的免税手续。
若护照名与购物小票、信用卡上的姓名不符,将无法办理免税手续,敬请知悉。
请勿委托他人代为办理免税手续。

对象外商品:

加工费(购买商品时的加工费属免税对象)、餐费、送货费、指定礼盒、商用物品 ※部分商铺也属对象外

ACCESS GUIDE


FLOOR GUIDE


Convenient Facilities and Services

For your convenience

In-store announcements Please notify the nearest store staff.
Lost and found Service Center on 1st floor
Baggage check Service Center on 1st floor
Lockers
(free, 40 refrigerated lockers)
Basement floor, North stairs landing between 1st floor and basement
Accessing lockers will require coins, which will be returned when the items are retrieved. For single day use only.
Women's powder room

Central stairs landing between 2nd and 3rd floors,and 3rd and 4th floors

Entrance of central stairs restroom on each floor

For customers with children

Free stroller rental

Service Center on 1st floor

North stairs on 1st floor (behind bags section)

North stairs on 6th floor (behind children's apparel section)

Restrooms with baby holders and baby beds

Central stairs restrooms on 1st–6th floors

Baby rest areas

Back of educational toys section on 6th floor

For disabled and elderly customers

Free wheelchair rentals

East, west and south entrances on 1st floor

Wheelchair-accessible shopping carts and checkout counters

Beside east escalators on basement floor

Wheelchair-accessible public phone

East gate plaza on 1st floor

Wheelchair-accessible restrooms

North stairs on 1st floor, 1st floor of Southwest Wing

Multifunctional restrooms

Back of Sanrio shop on 6th floor

Shopping with service dogs All assistance dogs (guide dogs, hearing dogs and service dogs) are welcome on all floors.
To customers with pets: Please do not bring your pet except to the pet corner on the 7th floor. Until you reach the pet corner, keep your pet in a pet carrier, which covers your pet's entire head, and keep the carrier flap/door closed.
* All guide dogs, hearing dogs and service dogs are welcome on all floors.

The department store is equipped with AEDs.
Please notify the nearest store staff in case of an emergency.

TOURIST


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